This refund facility is available only through www.tallajewellers.com and not through other stores in Jammu. This refund is subject to quality confirmation by our skilled quality assurance team and on verification that the packaging of the same is complete with all the documents like insurance certificate, original invoice and product certificate This policy is not applicable for products that are ordered with specific indications like customization, engraving, purchase using promotion code or by discount coupon. To initiate return, we would send a ‘Return Packaging Kit’ to the customer to pack the product in such packaging and handover the same to courier person. The whole reverse pick up procedure would take atleast 7-10 working days. It is also advised to note down the courier airway bill number. Once the product is received and successfully undergoes the quality check, the refund shall be done.